Shipping policy
At One Jewellery, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below.
Shipping Locations
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We offer nationwide delivery across Pakistan
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Worldwide shipping is also available
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International delivery timelines and charges may vary depending on the destination
Order Processing Time
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Orders are processed within 1–2 working days after confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
Delivery Time
📍 Karachi
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Orders are delivered within 1–2 working days after dispatch
📍 Other Cities in Pakistan
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Orders are delivered within 2–5 working days after dispatch
🌍 International Orders
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Delivery time depends on the destination country and courier service
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Tracking details will be shared once the order is dispatched
⚠️ Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
🇵🇰 Within Pakistan
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Flat delivery charges: Rs. 300/-
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FREE delivery on orders above Rs. 5,000/-
🌍 International Shipping
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Shipping charges will be calculated based on the destination and shared with the customer before dispatch
Cash on Delivery (COD)
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Cash on Delivery (COD) is available across Pakistan
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Customers are advised to keep the exact amount ready at the time of delivery
Incorrect or Incomplete Address
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Customers must provide a complete and accurate delivery address, including house number and contact details
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One Jewellery will not be responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses
Delivery Delays
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Delivery times are estimates and may be affected by:
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Courier service delays
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Weather conditions
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Public holidays
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Force majeure events
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One Jewellery will not be held responsible for delays caused by courier partners
Refused or Unreceived Parcels
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If a customer refuses to accept the parcel without a valid reason, future Cash on Delivery orders may be restricted
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Re-delivery charges will be borne by the customer
Damaged Parcel During Delivery
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If the parcel appears damaged or the product is broken upon delivery:
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A clear unboxing video is mandatory
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Contact us within 24 hours of receiving the order
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Claims without video proof will not be accepted.
Contact Us
For shipping-related queries, contact us at:
📧 hamzah.imran66@gmail.com
For dispatch or delay follow-ups (after 10+ business days):
📞 0324-8331018
🔒 Final Note
By placing an order with One Jewellery, you agree to this Shipping Policy along with our Terms of Service and Return & Exchange Policy.