FREQUENTLY ASKED QUESTION
Pre Sale Questions
Q: “How long does delivery take?
Orders are delivered within 3–5 working days after confirmation.
Q: What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, we offer return or exchange. Please contact us within 24 hours of delivery.
Q: Will the product look the same as shown in pictures?
Product images are enhanced using AI and professional lighting; slight variations in color or appearance may occur due to screen settings and lighting conditions.
Q: Is this real gold, silver, or authentic gemstones?
No. At One Jewellery Store, we specialize in premium "Inspired" designs. Our pieces are crafted from high-quality metallic-toned materials and crystals to provide a luxury boutique look at an accessible price. They do not contain real gold, silver, or natural gemstones.